When Accessibility of Public Space Excludes Shopping experience of people with vision impairments
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Published:
Dec 31, 2019
Keywords:
accessibility public space shopping consumer disability vision impairments Soviet Union
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Abstract
The United Nations Convention on the Rights of Persons with Disabilities (2006) recognises access to consumer goods and services in the mainstream private market as essential for full participation in society. Nevertheless, people with impairments rarely enjoy the same rights and consumer experience as non-disabled individuals. This paper argues that (in)accessibility of public space is an important factor shaping how accessible the private market is for people who do not ‘fit’ conventional norms and standards. It demonstrates how category-driven accessibility provisions in some geographical areas and not in others segregate disabled people within certain providers, create social and consumer isolation, and become a marker that accentuates difference and separation between disabled consumers who live in accessible districts, and the rest of the population. To illustrate the case, the paper uses empirical evidence from mystery shopping in retail outlets and qualitative interviews with people with vision impairments who live in the ‘Blind district’ in Lithuania. The district was developed by the Soviet Union (1949-1990) to boost people with vision impairments’ participation in the socialist labour market economy.
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How to Cite
Eskytė, I. (2019) “When Accessibility of Public Space Excludes: Shopping experience of people with vision impairments”, The Journal of Public Space, 4(4), pp. 37–60. doi: 10.32891/jps.v4i4.1233.
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Section
Space
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Beitel, D., Stipancic, J., Manaugh, K. & Miranda-Moreno, L. (2018). Assessing safety of shared space using cyclist-pedestrian interactions and automated video conflict analysis. Transportation Research Part D: Transport and Environment, 65, 710-724.
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Borgers, A. & Timmermans, H. (2205). Modelling pedestrian behaviour in downtown shopping areas. Proceedings of CUPUM conference London, CD-ROM paper.
Brown, B. B., Werner, C. M., Amburgey, J. W. & Szalay, C. (2007). Walkable route perceptions and physical features: Converging evidence for en route walking experiences. Environment and Behavior, 39, 34-61.
Brusdal, R. & Lavik, R. (2008). Just shopping?:A closer look at youth and shopping in Norway. YOUNG, 16(4), 393-408.
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Collins, J. C., Schneider, C. R., Faraj, R., Wilson, F., De Almeida Neto, A. C. & Moles, R. J. (2017). Management of common ailments requiring referral in the pharmacy: a mystery shopping intervention study. 39, 697-703.
Crandall, W., Bentzen, B. L., Myers, L. & Brabyn, J. (2001). New orientation and accessibility option for persons with visual impairment: Transportation applications for remote infrared audible signage. Clinical and Experimental Optometry, 84, 120-131.
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Eskytė, I. (2015). Disabled shopping and urban design: Past and present. ‘Unlocking’ people with vision impairments’ customer rights. Disability Research in Action: Disability Research and Disabled Realities. Leeds, United Kingdom.
Eskytė, I. (2014). The 'Blind Area' of the city: Drawing shopping boundaries for people with vision impairments. Conference proceedings: Universal Design 2014: Three Days of Creativity and Diversity. Lund, Sweden.
Essa, M., Hussein, M. & Sayed, T. (2018). Road users’ behavior and safety analysis of pedestrian–bike shared space: case study of Robson Street in Vancouver. Canadian Journal of Civil Engineering, 45, 1053-1064.
Fänge, A., Iwarsson, S. & Persson, Å. (2002). Accessibility to the public environment as perceived by teenagers with functional limitations in a south Swedish town centre. Disability and Rehabilitation, 24, 318-326.
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Finkelstein, V. (1994). Getting there: Non-Disabling Transport. Therapy Weekly, March.
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